Privacy Policy
How we collect, use, store, and protect your personal information.
POPIA Compliant
We adhere to South Africa's Protection of Personal Information Act.
Secure Data Handling
Your information is encrypted and stored securely at all times.
Your Rights Protected
You have the right to access, correct, or delete your personal data.
Introduction
Panacea Peptides ("we", "us", or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website at www.panaceapeptides.co.za or place an order with us.
This policy is drafted in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA) of the Republic of South Africa. By using our website and services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you create an account, place an order, or communicate with us. The types of information we collect include:
| Category | Information Collected | Purpose |
|---|---|---|
| Identity | Full name | Account creation, order fulfilment |
| Contact | Email address, phone number | Order updates, delivery coordination, support |
| Delivery | Street address, suburb, city, province, postal code | Shipping and delivery of orders |
| Transaction | Order history, payment confirmation status | Order processing, account history |
| Technical | IP address, browser type, device information | Website security, performance optimisation |
We do not collect sensitive personal information such as ID numbers, financial account details, or health information. All payment card processing is handled entirely by our third-party payment provider, and we never have access to your full card details.
How We Use Your Information
We use your personal information only for the purposes for which it was collected, including:
Processing and fulfilling your orders, including arranging delivery through The Courier Guy.
Creating and managing your customer account on our platform.
Communicating with you about your orders, including dispatch confirmations and tracking updates.
Responding to your enquiries, support requests, or complaints.
Improving our website, products, and services based on aggregated usage patterns.
Complying with legal obligations under South African law.
Third-Party Service Providers
We share your personal information with the following third-party service providers, strictly to the extent necessary to fulfil our obligations to you:
| Provider | Purpose | Data Shared |
|---|---|---|
| Payment Provider | Payment processing | Name, email, order amount |
| The Courier Guy | Parcel delivery and tracking | Name, phone, delivery address |
These service providers are contractually obligated to handle your data securely and only for the purposes specified. We do not sell, rent, or trade your personal information to any third party for marketing or any other purpose.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encrypted data transmission using SSL/TLS technology across our entire website.
Secure, access-controlled database storage with regular backups.
Authentication protocols to protect your account from unauthorised access.
Payment processing handled entirely by PCI DSS-compliant third-party providers.
Regular review of our security practices and infrastructure.
Cookies and Tracking
Our website uses essential cookies to maintain your session, keep you logged in, and ensure the shopping cart functions correctly. These cookies are strictly necessary for the operation of the website and do not track your browsing activity across other sites. We may also use anonymous analytics to understand how visitors use our site, which helps us improve the user experience. No personally identifiable information is collected through analytics.
Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act, you have the following rights regarding your personal information:
Right of Access
You may request confirmation of whether we hold personal information about you and request access to that information.
Right to Correction
You may request that we correct or update any personal information that is inaccurate, incomplete, or outdated.
Right to Deletion
You may request that we delete your personal information, subject to any legal obligations that require us to retain certain records.
Right to Object
You may object to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.
To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within a reasonable timeframe, and no later than 30 days as required by POPIA.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Order records and transaction history are retained for a minimum period as required by South African tax and commercial legislation. If you close your account, we will delete your personal information within a reasonable period, except where retention is required by law.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Information Regulator
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: [email protected]
Tel: 010 023 5207
This policy was last updated on 1 May 2026.
Privacy enquiries
Contact us at [email protected] for any questions about this policy or your personal information.
Research Use Disclaimer
All products sold by Panacea Peptides are strictly for research purposes only and are NOT for human consumption. These products are not approved by any regulatory authority for medical use and are intended exclusively for laboratory and scientific research applications by qualified researchers and institutions.